How We Roll with Shipping & Returns...
May 06, 2009 - POSTAGE IS INCLUDED IN WITH THE PRICE! Most items have their postage cost included in the listed price on the order button. So that's all you'll pay! It's not exactly "free" shipping, but it is "one price pays all." (Non-US orders pay extra. Click the "Non-US Postage" button in lefthand menubar.)
OYB Customer Service / Shipping Policy: I try to ship once a week, but sometimes it's every other week. I suppose that's slow for online biz, but it's probably fast for a biz that does a lot of made-to-order production; i.e., custom work. The media isn't custom but the luggage is and I end up shipping everything on one day.
I try to promptly acknowledge all orders and inquiries. I'm pretty good at answering and giving special service for Special Needs questions. Feel free to knock again if you're wondering. Feel free to phone me at 517-347-1689 as well (sane hours for a family, please, EST timezone). I'm a one-man show, doing book, media and product development plus fabrication and shipping. Whew! And sometimes we're out of town a few days. 1000+ satisfied customers since 1995 can't be wrong! : ) But sometimes they're a bit patient...
RETURNS: If you're not satisfied with what you buy, feel free to return it promptly for a full item price refund (less my nominal postage to you, and you do pay return postage). > Read
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